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      <image:title>Design and Innovation Consulting Firm - Bigtable UI UX Design and Strategy</image:title>
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      <image:title>Approach</image:title>
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      <image:title>Approach - The fragile wants tranquility, the anti-fragile grows from disorder.</image:title>
      <image:caption>- Nassim Taleb</image:caption>
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      <image:title>Digital Product and Experience @ Bigtable</image:title>
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      <image:title>Digital Product and Experience @ Bigtable - Research</image:title>
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      <image:title>Digital Product and Experience @ Bigtable - Design</image:title>
      <image:caption>Prototyping &amp; Validation Experience Co-creation Service Design Experience Design Accessibility and Inclusive Design</image:caption>
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      <image:title>Wells Fargo - Branch of the Future - Wells Fargo</image:title>
      <image:caption>Wells Fargo was looking to modernize their branch experience. We led a corporate-wide, cross-functional initiative to create a suite of applications and new mobile design system to streamline and improve customer service. The successful launch was deployed to 6,000 branches nationwide.</image:caption>
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      <image:title>Wells Fargo - Branch of the Future</image:title>
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      <image:title>Wells Fargo - Branch of the Future</image:title>
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      <image:title>Wells Fargo - Branch of the Future</image:title>
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    <lastmod>2020-10-20</lastmod>
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      <image:title>Bank of the West - Upgrading Online Banking - Bank of the west</image:title>
      <image:caption>The bank’s online banking website had not been updated in years. It had an outdated design, using end-of-life technology platform, and was difficult to use. We were brought on to lead the design team, research, UX strategy, and user testing of the project to upgrade and simplify the entire experience. We partnered with product, engineering, and 3rd party developers to launch the site.</image:caption>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking - Current site</image:title>
      <image:caption>The site was a generic implementation of Fiserv, the banking platform powering the service.</image:caption>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking - The outcome</image:title>
      <image:caption>Bank of the West online banking saw greater adoption and overall satisfaction, generated more account openings, and usage of key functions such as paperless billing and bill pay.</image:caption>
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      <image:title>Bank of the West - Upgrading Online Banking - Mobile banking Concepts</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>Bank of the West - Upgrading Online Banking</image:title>
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      <image:title>About Bigtable [Silicon Valley CX Experts]</image:title>
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      <image:title>About Bigtable [Silicon Valley CX Experts]</image:title>
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    <lastmod>2026-03-03</lastmod>
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      <image:title>Home Alt</image:title>
      <image:caption>A better world Starts with a choice Join Us</image:caption>
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